Help

Help centre

Step-by-step answers for your account and hosting panel: domain, SSL, WordPress, backups, email, security and more.

Getting startedFirst steps with AppAlbania Host: what you bought, your account and the hosting panel, one-click sign-in and where everything is. Your accountHow to manage your account: the tabs, profile, changing your email and password, two-factor authentication (2FA) and password reset. Subscription and invoicesHow to see your plan and renewal date, upgrade your plan, change your card, cancel your subscription and download your invoices. Domain and DNSHow to point your domain to the hosting with A records, read the DNS status, use Cloudflare and manage domains in the panel. SSL and HTTPSHow to add a free Let's Encrypt SSL certificate, your own certificate or Cloudflare Origin CA, and what to do when issuing fails. Managing WordPressLog in to WP Admin with one click, update WordPress, plugins and themes, manage users and roles, and turn on maintenance mode. Site configurationsWP Config, PHP version and limits, Nginx configuration, WordPress cron and redirect rules: how to change them from the hosting panel. Speed and cachingTurn on FastCGI page caching, WooCommerce exclusions and Redis object cache, and measure your site speed with the Performance Monitor. Site securityHow to turn on the 7G/8G firewall, bot protection, disable XML-RPC, password-protect your site and run security scans in the hosting panel. BackupsHow to connect your own storage (Amazon S3, Cloudflare R2, Wasabi and more) and select it for your site's backups in the hosting panel. Files and SFTPHow to manage your site files with the File Manager in your browser and how to connect over SFTP with FileZilla, WinSCP or Cyberduck. Sending emailHow to connect WordPress to an SMTP service (Postmark, Sendgrid, Mailgun or Custom) so forms, orders and password resets send reliably. Troubleshooting and logsHow to fix permissions, restart PHP or Nginx, read the error logs, and what to check by symptom when your WordPress site is not working. Support and migrationHow to open a support request, what to include so we can help quickly, how to request free site migration, and how to contact us. Migration plugin (open source)Migration by AppAlbania: our free, open-source WordPress backup, restore and migration plugin, with download and step-by-step instructions.